Frequently Asked Questions
Everything you need to know about your next tech upgrade at Sigma Tiendas.
What shipping methods do you offer for electronics?
We offer standard and express shipping nationwide. Due to the delicate nature of electronics, all packages are insured and shipped in anti-static, shock-resistant packaging to ensure your device arrives in perfect condition.
What is the return policy for defective products?
If your device has a manufacturing defect, you can return it within 30 days of purchase. We will provide a full refund or a replacement unit once our technical team verifies the hardware issue.
Do my purchases come with a manufacturer warranty?
Yes, all electronics sold at Sigma Tiendas are 100% authentic and include the full manufacturer's warranty, which typically ranges from 1 to 2 years depending on the brand.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and secure bank transfers. We also offer interest-free installment plans through selected banking partners.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics portal to monitor your shipment's progress until it reaches your door.
Are the prices on the website inclusive of taxes?
Yes, all prices displayed on Sigma Tiendas include applicable VAT. Shipping costs are calculated at checkout based on your delivery location and the weight of the items.